Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.

Delivery times are estimates and may be affected by courier delays, weather, public holidays, operational disruptions, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and ensuring that someone is available to receive the shipment where required.

If a shipment is delayed, lost, or marked as delivered but has not been received, please contact us at contact@shroja.com with your order number.

We will investigate the matter and assist in resolving it in accordance with our Shipping Policy and applicable law.

Shipping timelines, serviceable locations, shipping charges, and any free-shipping threshold will be as stated on the relevant website pages and at checkout.